TERMS AND CONDITIONS

Welcome to Adventure Holidays (AH) website. To make the most of the Site informative, we request all our Guests visiting our Site to adhere to our terms and conditions. By accessing the Site, You indicate your acknowledgment and acceptance of these Terms and Conditions. We request you to read through the Terms and conditions in details and understand them when booking with us. Also do check the Site periodically for changes from time to time.
 
Adventure Holidays (AH) will take all efforts to provide you with the best services within the desired Budget and make your trip a memorable one. We work towards your complete satisfaction to provide a safe and secure Holiday and Adventure Tour to the best of our ability.  The Terms and Conditions – listed on our website and reservation form or any other printed material / brochures, is the basis of our agreement and understanding between AH and you. You are requested to read, understand and sign in acceptance all the Terms and Conditions before you register yourself / family / friends for any of our Holiday and Adventure Packages under Group Tour or Individual Package to use our services.
Booking Policy
  • Adventure Holidays is a division of Quantum Journeys Pvt Ltd
  • Adventure Holidays reserves the right of admission for all our tours
  • To book a Group or Individual tour one has to fill the Personal form to confirm the booking
  • Bookings for Group tours will be accepted on a first cum first basis
  • Booking is confirmed only receipt of Advance payment
  • Adventure Holidays reserves the right change the venue / dates / schedule / cost or cancel a group tour
  • For bookings received within 30 days of departure date will be processed only on receipt of 100% payment
  • All extra services and charges such as rail and air fares, transfers and transport, hotel and any other similar services which are not included in the tour cost will be confirmed only on receipt of 100% advance
  • Your booking will be considered as confirmed only if the above mentioned booking procedure is adhered to
 
Rules and Regulations on Group departures (Holidays / Treks/ Adveture/Camps/Safaris)
  • During any of Adventure Holidays Group Tours, the participants shall abide by the instructions and decisions of the Tour manager or authorized representative of Adventure Holidays
  • During the Group tour, in case of any dispute or difference of opinion for any reason, the decision of the Tour manager or authorized representative of Adventure holidays shall be final and binding on all the participants. In case the participants disobey instructions / directions of the Tour manager or authorized representative of Adventure Holidays, the participant (s) shall be solely liable for the risks, responsibilities, costs and consequences
  • Any medical ailments, disorders, etc the participant (s) is responsible to inform Adventure Holidays in advance at the time of booking of a tour
  • Incase of any medical problem, disorder, injury, etc or symptoms of the same are noticed by a participant(s) during a tour, the participant(s) shall inform the Adventure Holidays Tour manager /authorized representative at the earliest.
  • In such an event, if required, the participant(s) will have to take medical treatment from the doctor / attendant available on the location or from the nearest available medical center or hospital. The expenses for all medical treatment and arrangements for the same will be solely borne by the participant(s). It will be at the complete discretion of the Tour Manager / authorized representative weather the participant(s) will continue the tour / camp or will have to return back
  • Any incidental / additional expenses during a Group Tour shall be borne by the participants
  • Consumption and/or possession of liquor, tobacco products, drugs. Narcotics, etc are strictly prohibited on any Adventure Holidays Group Tours
  • In case of any injury, sickness, accident, death or any other casualty or loss or damage of valuables or luggage or any equipment, Adventure Holidays or its instructors, associates, organizers, volunteers or authorized person or any other person involved wholly or partially, individually or jointly, shall not be responsible in any way/manner for the same and no claims of the participants, parents, guardian, relatives, friends of the participant will be entertained
  • The itinerary should be viewed as ideal and we may have to make some spot changes due to various reasons.
  • The distances and altitude mentioned in any itinerary are to the best of our knowledge and information; marginal variance in the actual distances and altitudes is possible.
  • Any kind of Adventure activities involve certain risk due to inherent nature of these activities. Adventure Holidays is committed to take all safety and precautions to minimize the risks. However if the participants enrolling for Activities like camping, any adventure sports and activities, Trekking, then all the risks and responsibilities related to and arising from such activities shall be solely upon such participants and Adventure Holidays shall not be liable in any case whatsoever. Particpants and parents or guardians for Children are encourages and should ask question and get to know the risks related to these activities
  • Adventure Holidays will book Air and Railway tickets for participants. But it is not possible for Adventure Holidays to ensure that the participants will get reservations together or in the same compartment as the allocation by Air and Railways is computerized and randomly done
  • Dispute if any will be subject to Thane Jurisdiction only
 
Insurance
It is important to purchase a comprehensive insurance policy against illness, hospitalization, flight delays, loss of luggage, cancellations and amendments due to weather conditions, political disturbances or natural calamities as well as emergency helicopter evacuation, etc.
 
Payment Policy
  • For all Group and Individual tours, along with booking form, pay prescribed booking / advance amount
  • General Payment Policies:
       50% - At the time of booking
       50% - 3 weeks prior to departure
  • Payment policies for few tour will be different and those are mentioned on the individual web page. Those policies will supersede the above policy
  • Any incidental / additional expenses incurred during the camps / tours shall be borne by the participants.
 
Cancelation Policy
  • Any cancellation by participant (s) must be communicated to Adventure Holidays in writing or on email.
  • The refund, if any, will be processed after the designated Tour is over, irrespective of the date when the cancellation has been communicated to us
  • Cancelation charges for Adventure Tour, Treks and Jungle Safaris differ as per destination, so kindly check with Adventure Holidays office.
  • Standard cancellation policy for fixed tour departures:
        More than 30 days prior to departure - 20% of the Tour Cost
        Between 30 to 16 days prior to departure - 50% of the Tour Cost
        Less than 15 days prior to departure - 100% of the Tour cost
  • No refund will be payable by Adventure Holidays in case of “No Show”
  • Incase the participant(s) have booked air tickets / railway tickets / bus tickets or hired a vehicle, from Adventure Holidays then the refund paid by the airline / railway / bus operator / vehicle operator shall be forwarded to the participants after deducting the processing charges, in case of cancellation made for a tour by a participant
  • Adventure Holidays reserves all rights to change or modify itinerary of a tour / camp / trek / Safari Program. Management reserves all rights to pre-pone or postpone a Tour and Adventure Holidays shall not be liable to refund booking charges in such cases
  • Adventure Holidays reserves all rights to cancel any tour/ camp / trek / safari. In that event the refund amount after deducting non refundable costs (such as Safari booking charges, Railway cancelation charges, Air ticket cancelation charges, Travel arrangement booking charges, Accommodation booking charges, Handling charges) will be refunded within 15 days from the date of cancellation of such a Tour in the event there is cancellation of tour / camp / trek / safari due to force majeure / reasons beyond control of Adventure Holidays, then no refund shall be payable
 
Cancellation Policy for Package & customized Tour
  • Incase of change in the group size (partial cancelation) our standard cancellation policy will not be applicable
  • Due to cancellations revised cost will be quoted for the revised group size and the cancellation charges if any confirmed arrangements and services will also be charged But if the entire group cancels the tour, the standard cancelation policy of fixed departure tour will be applicable
 
Important Cancellation policies by Adventure Holidays
  • Adventure Holidays reserves the right to cancel a fixed departure tour if the minimum number of persons as specified do not book on that tour. We strongly suggest you should not book any non-refundable air tickets and other arrangements, till you receive a final confirmation from us minimum 2 weeks in advance
  • Adventure Holidays reserves the right to refuse or cancel any booking if we consider it necessary. In such cases we shall refund all the money that you have paid
  • Upon commencement of the Tour Adventure Holidays reserves the right to refuse a participant to continue the tour in case of misconduct or bad health or unfit to travel. In such cases , we shall not refund any money that you have paid
  • Refund will not be paid for unused service on the tour
  • In case of Natural Calamities/Snow conditions/Force majeure such as threat f war, stikes, civil strife, riots, terrorist activities, technical or political difficults, tour escort holds all rights to change/curtail/alter program at last minute. Organizer will try to cover all places in this event. In such cases on tour if any incidental costs are incurred, all participants needs to contribute for same. If such events occure before the date of departure, we will do our best to make alternative arrangements, If these arrangements are not acceptable, then we will refund the amount after deducting any cancelation charges imposed by any supplier /vendor providing the services of the tour plus our handling charges of Rs 3000 per person
 
Cancelation policy and refund rules for Children camps / Activity camps / Student Tours
  • Any cancellation by participant (s) must be communicated to Adventure Holidays in writing / email. The refund, if any, will be returned after the Children camp / Activity camp / Student Tours is over, irrespective of the date when the cancellation has been communicated to us
  • Standard cancellation policy for Children camps / Activity camp
  • More than 30 days prior to departure – Rs 2000 of the Tour Cost
       Between 30 to 16 days prior to departure - 50% of the Regular Tour Cost
       Less than 15 days prior to departure - 100% of the Tour cost
       No refund will be payable by Adventure Holidays in case of “No Show”
  • Adventure Holidays shall not be responsible for losses incurred for the air tickets / train tickets / bus bookings or extension to the Children camp / Activity camp/ Student Tours, done by the clients, either independently or through Adventure Holidays arising due to cancellaion in the Children camp / Activity camp by Adventure Holidays
  • Adventure Holidays reserves complete rights to change or amend or modify the Children camp / Activity camp / Student Tours program. Adventure Holidays management reserves the rights to prepone or postpone Children camp . Activity camp and Adventure Holidays is not liable to any refund in such a case.
  • Adventure Holidays reserves the right to cancel a Children camp / Activity camp / Student Tours if the minimum number of children as specified do not book on that group tour. In that event  We strongly suggest you should not book any non-refundable air tickets and other arrangements, till you receive a final confirmation from us minimum 2 weeks in advance
  • Adventure Holidays reserves the right to refuse or cancel any booking if we consider it necessary. In such cases we shall refund the amount deducting the non-refundable cost (Travel arrangements booking charges, Accommodation booking charges, handling charges) will be refunded within 15 days from date of cancellation of such a Children camp / Activity camp / Student Tours
  • Safety is top most priority for our Participants and our team. Adventure Holidays is not obliged to complete a Children camp / Activity camp / Student Tour if one or more participant is found to be endangering the safety of themselves, others or the environment. Refund will not be given in such a situation
  • In the event there is a cancellation of Children camp / Activity camp / Student Tours due to force majeure / reasons beyond the control of Adventure Holidays, then no refund will be payable
 
Privacy Policy
  • As you are aware AH specializes in Adventure Tours and Holidays Packages. For both kind of tours we required certain personal data about you and the person travelling with you.
  • The kind of personal data we collect will be information like name, address, email address, contact number, date of birth and other details. Please note this information is taken with aim to make the necessary arrangements for your travel and other services requested by you. Also in case of Adventure along with the disclaimer we require this information for your safety and handy incase of an emergency.
 
Your contact details will enable us to share future tour details and some travel information with you. In case you do not wish to you can opt for the option and we will respect your privacy. We will only disclose the required information to our suppliers for the booking purpose. We assure you we will not pass on your details to other companies for marketing purpose.
 

Address :

Office No. 2, 1st Floor, Neelkanth Towers,
Opp. Ranka Jewellers, Ram Maruti Road,
Thane (W) 400 602

C: 022 66098381, +91 98673 18448

E: enquiry@adventureholidays.net.in

© 2015 by Adventure Holidays
(A unit of Quantum Journeys Pvt Ltd)